from a participant January 18 2012:
"I ended up using your line about being “disappointed” on a slow paying
client yesterday: “I am just so disappointed that you can’t honor
your financial commitments when you insist on others delivering their
services for you in a highly professional and ethical manner. It is
just so disappointing.” I shut up. The client reached into his desk
and wrote a check for the full balance due."
The City of Golden, Colorado survey comments:June 1,, 2011
"
"The humorous approach and brevity of the basic information (is) a reminder to all."
"Great presenter, mix of humor and a good message."
"Common sense is not completely gone from the face of the earth."
Courtesy refresher courses are valuable for everyone, at all levels of employment."
"I personally have been slacking off with the normal common sense I know I already have, but will definitely be (more) aware and try to put it back in place again."
"Good job, Ma'am! Yes, Ma'am!"
"This is a good reminder."
